Return Policy - 2rsr.com
At 2rsr.com, our priority is to provide you with high-quality products at competitive prices. We understand the importance of addressing any issues promptly while also ensuring efficient operations.
Returns
We accept returns solely for products that are confirmed to be defective upon arrival. To be eligible for a return, you must notify us within 3 days of receiving your order if you believe the product is defective.
Important Considerations Regarding Purchases
Please carefully review your order before completing the purchase. It is the customer's responsibility to ensure the accuracy of the items selected. We do not accept returns for products purchased in error, as the customer is expected to confirm the correct item before finalizing the order.
Procedure for Reporting Defective Products
- Notification Period: If you receive a product you believe is defective, you must contact our customer support team within 3 days of the delivery date.
- Contact Us: Please reach out to us through our customer service chat or via WhatsApp. You can find the direct links on our homepage at https://www.2rsr.com. Please provide your order number and clear photographic or video evidence detailing the defect.
- Assessment Process: Our team will carefully assess the provided evidence. If the defect is verified, we will guide you through the next steps.
- Resolution for Confirmed Defects: For products confirmed to be defective, we will offer either:
- Replacement: We will ship a replacement product to you at our expense.
- Refund: We will issue a full refund for the defective product, including the original shipping costs.
Limitations on Returns
- We do not accept returns for any reason other than confirmed manufacturing defects reported within 3 days of delivery.
- Returns will not be accepted if the customer purchased the wrong product, changed their mind, or no longer needs the item. It is the buyer's responsibility to ensure the correct product selection before purchase.
- Any unauthorized returns or returns not meeting the criteria outlined above will not be processed, and the customer will be responsible for any costs associated with attempting to return such items.
Contact Us
For any inquiries regarding potentially defective products, please contact our customer support team through our customer service chat or WhatsApp, using the links available on our homepage at https://www.2rsr.com. Please include your order number and detailed evidence of the defect.